I have a witness who gave me his contact information who saw the entire situation. This happened on Aug. 7, 2017 on the Pacific Surfliner #769 leaving Old Town @9:20AM to Union Station.
Analog clocks on trolley-track side of station are broken/incorrect. A smaller, digital clock on the Amtrak side is functional, however. Otherwise, pretty nice station.
Her tone, approach, and disrespect was extremely inappropriate so I finally stood up for myself asking her why she wasn't telling anyone everyone around me the same. She said, "I haven't got to everyone." She lied because I asked the people around me if they had been scanned and if they were told to move their belongings and nobody else was told that. The guy behind me said, "I have three bags and she has a purse, what's the deal?" She completely disregarded the comment and said to me, "You're more than welcome to buy the seat next to you!" I couldn't believe it!
Gets 4 for letting me wait...
This is a busy station it accommodates the trolley, bus, Amtrak & coaster train's.enjoy the ride wherever you go.
Awful. Terrible customer service, always late when most inconvenient, never picks up the phone. A very bad option for transportation. Gave me trouble bringing in my service dog, and I'm disabled. Shame on them.
I have used this Amtrak many times. Unfortunately, I will NEVER take this again due to the awful customer service.
I had enough. I don't like to write bad reviews but I clearly was being borderline harassed. After her last comment she walked away and I quickly stood up to ask her what her name was so I could talk to a manager or someone in charge. After several attempts, she continued to ignore me and never answered. She then avoided me the rest of the ride (2 hours long). The majority of the passengers on the train also still had their bags and their belongings with them the entire ride.
When the woman working came by and scanned my ticket, she asked me to put my luggage in the holding area. When I did so, other passengers sat in my seat while she watched me put my luggage away already knowing I was sitting there because she marked my destination. I didn't care to make a big deal so I went to the nearest open seat. She proceeded AGAIN to scan my ticket since I had no choice but to move seats and then rudely told me to move my purse. I have always kept my purse next to me without there ever being an issue. There were also plenty of empty seats available I wasn't taking up any room. AND the other passengers around me had their backpacks, purses, even luggage next to them.
I WILL NEVER TAKE THIS AGAIN. I would be more than happy to speak to someone further about a sincere apology and a full refund.
Old Town Transit Center is a US Transit Station based in San Diego, California. Old Town Transit Center is located at 4005 Taylor St, San Diego, CA 92110, USA.
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