- 3 stars were taken away due to Mike being obviously rude
We are both big fans of Apple products and occasionally pop into one of their stores to see what's happening.TheIr stores are designed in a very non confrontational layout so there is no counter or desk separating you from the Apple associate you are talking with.Also all the accessories are displayed on high shelves along the walls thus providing a clear view for everyone of the entire store.An uncluttered store to buy uncluttered products!
Unfortunately I ran into an employee named Mike who seemed to not care about the store, lacked knowledge of certain devices, and did not care for conversation. Before Mike, I had ran into Brandon who was enthusiastic and wanted to learn. Brandon and I encountered an issue that we had not seen, but instead of shutting down and not caring like Mike, Brandon went and searched for the reasons and helped turn a frustrating moment into a great experience. Apple is about building communities and relationships, but here Mike has ruined that feeling of excitement when engaging with the apple team. The experience I received by the end of the visit felt as if I were a number being pushed through for just the sale. After taking time and reading past reviews I found that Mike has a history here.
This place is very disorganized. The staff have no idea how business leasing works. After organizing a lease with business department on the phone, they instructed me to go to the store to pick up product. I called the store and they said yes come on down. I get there and no one, not even the manager knows anything about how their own leasing program works with Direct Capital. I wasted over 2 hours of my time and decided to leave in anger. I called Direct Capital and they said that the store staff may have not of been trained.
Went in to get my screen replaced. Made appointment and was seen within 10 minutes. Everything was professional and was told to return in 1 and 1/2 hours to pick up. Returned then and was ready! Paid and I was on my way. Great spread and prices! For a place that is this busy to be run with such organization is employing enough staff. They are staffed well! Would return
- 2 stars because Brandon and Asher were extremely helpful and brought amazing energy and customer service.
The absolute worst service.. All I wanted to do was buy a MacBook pro. Went on a Saturday was told I had to sign in. So I signed and waited at the table for 25 minutes. No one I mean no even aknowledged me. So I come back on a Thursday cause it was crowded on Saturday. I have been standing at the table no 20 minutes.. The last 2 minutes writing this review. I wish my daughter didn't love Apple cause the service here is atrocious. I'll just go to Best Buy.
Apple Fashion Valley is a US Electronics Store based in San Diego, California. Apple Fashion Valley is located at 7007 Friars Rd, San Diego, CA 92108, USA.
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