UPDATE: I switched to another insurance company after my second accident when some distracted driver hit me. I found out that he was uninsured finding and this company took off my uninsured motorist part of my insurance without my knowledge which as far as I know everyone should have uninsured motorist unless you sign a document stating otherwise. When I asked to see that paper that proved I signed off on that they would not show me anything and say it was sent out to their main office and after multiple calls and attempts to get them to show me all they could say was that it must have gotten misplaced and that they would call me back. Point is they never called and I was left with nothing. They cheat you out of your money, insurance is supposed to protect you in cases like this which they didn't.
The company is built with the intent to defraud people. Now I have a totalled car with a letter of denial because "they can't get a hold of their insured". Shadiest company ever. You've been warned!
Customer service is horrible. Every time I called to know any updates of my claim, no one would answer the phone. I sent them an e-mail and they took 6 days to reply. They also took 2 months to send me my check from my deductible. If you call on a Monday, be sure that NO ONE will ever answer your call and you will be on hold for 30min+. When you get the chance to talk to a representative later in the week, they will tell you that Mondays and Tuesdays are their busiest days, but they never return your call anyway.
Jaclyn Vann, my Claims Examiner is expedient, friendly, and extremely helpful. I recently got into a collision and heard undesirable things about Anchor General, but, so far, I've had a good experience. Customer service has been very supportive.
I would give 0 stars if possible. There's bad and then there's Anchor General. They look for any excuse to not pay a claim. I was in an accident where their insured was at fault. I filed a claim and their representatives were the worst I've ever seen in any business.
I was in a car accident in February and by April they closed my case. I do remember saying I wanted full coverage and they did not do so, which left me car-less for 3 months. They did their part though as an insurance company and dealing with the accident. I am yet to see my rate go up.
If I could give zero stars I would. I've never dealt with a place with such horrible customer service. I was in an accident and the original claim adjuster MIRIAN never returned my voicemails. I called everyday and was told to give her 24-48 hours to return my calls...NEVER HAPPENED. What kind of business allowed 48 hours to return a call to a paying customer?!!
It took Irene Berridge 2 months to finally call me back. I filed a claim on Sept 22 and finally got a call on Nov 15th that they were denying the claim because they couldn't get a hold of their insured. I called her numerous times in those 2 months and she never returned my call. Her supervisors, Kyle Huckleberry and Everett Dealy were just as bad.
Anchor General Insurance Agency Texas is a US Insurance Agency based in San Diego, California. Anchor General Insurance Agency Texas is located at 10256 Meanley Dr, San Diego, CA 92131, USA.
Please contact with Anchor General Insurance Agency Texas using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Anchor General Insurance Agency Texas opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Insurance Agency in San Diego