You have to wait in line to be seated for your own salesperson. Ok. But, while we were there, our salesperson didn't help us with shoes, just tried to sell us socks. He spent all his time with the other people in his area, while we had to flag down another salesperson to help us get a few shoes to try on.
These guys work off of commission so many salespeople have no qualms about just making the sale whether or not it will be a good fit.
Love the shoes I bought! The sales people really take time and care to make sure you get a great fit. Only complaint... sometimes they can really try to hard sell on other products.
Large selection of shoes, but over priced. You're expected to pay more for good service, which I understand. But, they have terrible customer service there. So, why do I pay more?
Ended up buying a pair of shoes, but made sure it was listed with the associate who actually put forth the effort to help us.
The other time I was there, a different associate tried to sell me size 11 Nike's when I said they were a bit tight. I wear size 9.5 to 10. Instead of recommending another brand or something style, he tried to convince me to buy size 11. Not just offer, but actually try to convince me that size 11 would also work.
I'm sure with that many people working there, there will be some good people (like the other associate who finally did help us when we flagged him down), but just be wary that you don't get conned if you happen to get the one who is trying to make the sale regardless.
I can't say enough about the store. The service is excellent. The shoes are fantastic. Getting fitted for the right type of soul to be put in the shoe is an awesome experience. I'm in love with Brooke Shoes and won't go anywhere else.
Great place to find running shoes and gear. The prices are good if you become a VIP member.. if not, not that great. Service wise it is the best around
Over the past several years roadrunner sports keeps stealing from me - I signed up for the VIP membership several years ago and after the first year I asked them to cancel the membership. They were very understanding at the time of my request, tried talking me into keeping it active but when I insisted they said it was taken care of. Then I received a membership charge the following November after my first request. I disputed the charge - they offered up many apologies, stated they understood my upset, said they could not offer a refund as the charge had gone through but assured me it would not happen again as they made sure THIS time (still several years ago) that the membership was definitely terminated. Then I received another charge. I went into their facility at that time and spoke to someone directly. As the charge was occurring (pending) on my credit card they were able to stop it/refund me, profusely apologized, and assured me this time the glitch was correct. Fast forward to today and I noticed a roadrunner VIP charge AGAIN on my credit card....I looked over my statement for the past year and there was also another charge back in Nov of 2016. They keep stealing from me after I have said many, many, many times I do not want to be in the VIP membership program. Every time I ask them to cancel my membership they tell me they do, they assure me it will not happen again, and yet they continue to charge me. They are liars, they are thieves.
Road Runner Sports is a US Shoe Store based in San Diego, California. Road Runner Sports is located at 5553 Copley Dr, San Diego, CA 92111, USA.
Please contact with Road Runner Sports using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Road Runner Sports opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Shoe Store in San Diego