I had not been to this JCPenney's in many many years. Excellent customer service got what I needed and It was on sale. Awesome
The Customer Service check out personnel were great and very helpful. But the store itself was filthy!! There was dust/dirt everywhere, and the carpets needed to be vacuumed! The changing rooms were also a disaster, extremely dirty that I was afraid to take off my shoes in order to try on pants. I rarely shop at JC Penney and this just did it, I won't be coming back again!
I love JC Penney. I have been going there for years. They have great sales and items. They carry all sizes when comes to clothing, accessories, and many more items.
I gave your poor store five star because you have one Assosicate who drives to be the best , is her i come to your store . She knows how to bring back loyal customers and make them happy. I'm surprised that she is not LOD !! All your LOD are bad!! Except Santinos he is the best .. Rosanna from the start was and has been super efficient and knowledgeable I love shopping here at JCPennys fashion valley. I know Rosanna for two yrs . Those two yrs she was and still is the best Assosicate every helpful kind sweet smiles and she knows my name .
Night person told us 3 different prices $80/90/100 he could not make up his mind as to what he wanted to change us for the room. We asked for extra blankets night clerk said no the storage is locked and he didn't have a key. But than he gave us a blanket. Next he did not let us know we could come down for Continenal breakfast. Our room 216 smelled bathroom had several burnt mark on the Tube toilet seat was not even. Only one towel set the vent to air conditioner was nast dirty. The frond desk clerk of this Travel log show no integrity towards customer.
Jcpenney is a US Department Store based in San Diego, California. Jcpenney is located at 6987 Friars Rd, San Diego, CA 92108, USA.
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