Both gentlemen help my wife and me with our questions and were very low key - no pressure to buy. My third visit was to purchase to bikes and a bike rack.
Staff was very friend and sympathetic to my flat tire situation. Quick, knowledge service! Highly recommended!
Purchased a bike for about $1000.00 from this place > I needed support and spoke with Nate. He verified that I was a returning / good customer etc. Then they (Markus) told me the part I needed would cost $25-35 and I'd have to come in and pay for it before they could order it. The part retails on internet bike shops for $14.00. IMO this is very weak customer service for a return customer...lots of choices for bikes in San Diego...this place is no longer an option for me.
These guys were great. Nate has very good customer service skills and took the time to go over all of my questions. I just bought a bike, not from them, and he said to bring my bike in for a free inspection. I brought it there there he next day and there hehe inspection went very well. Took him 5 minutes, and he found a spoke was broken. He didn't try to sell me or rack up a bill, rather he explained what could happen if I ride it with and broken spoke. I was expecting a laundry list of repairs much like the auto mechanic, but not here. I ended up giving them my business as he more than earned my trust. I will always go back for any needs I have.
I met with both Lois on one occasion and Mitch a couple days later.
After being unhappy with a cheap department store bike, I came to this place and bought a more expensive $500 bike. Mitch was very knowledgeable and helpful. He showed me several different bikes in the same price range and explained the difference. After spending about an hour communicating and test driving different bikes, I was able to make an informed decision. I took it on a 15-mile ride around Mission Bay and so far I'm very happy.
I would recommend this Bicycle Warehouse Kearny Mesa to anyone.
Bicycle Warehouse Kearny Mesa is a US Bicycle Store based in San Diego, California. Bicycle Warehouse Kearny Mesa is located at 5710 Kearny Villa Rd, San Diego, CA 92123, USA.
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