Best knowledgeable service plus great selection & good value too. Been happily buying all of my bikes and having them serviced there for my entire family since they first opened.
These guys are the best mechanics in San Diego. Super friendly too and take care of their customers. They've been helping me get my bike fitted perfectly and have no problem with me having to come back in to tweak the fit until it's perfect. Can't recommend them enough.
I think a 3.6 for this place is unfair. It's not cheap but this is La Jolla. The staff has been friendly every time I'm in here and we've been happy with our purchases so far. I would recommend the shop to potential bike owners in the area.
genuinely friendly, inviting and fast professional service! I really cannot say enough about how great the service is here! I wouldn't go anywhere else for my bike repairs in LA JOLLA! These guys are AWESOME!
The more I though about it, the more I felt that not having this key feature wasn’t acceptable to me for a $10,000 bike. So I emailed California Bicycle three days after buying it (and before their third business day) letting them know that I would like to return it. They responded in effect: no returns/no exchanges/no exceptions. And that: “…connectivity is out of our control”. In essence: it’s Stromer’s fault. They put me in touch with Stromer who said that they acknowledge that connectivity is an issue in some places and they will have a fix for this sometime in early 2018. They offered this fix “for free” and not the ~$650 charge. (Why should I even need to pay for this if what was advertised as a key function of this high-end bike was not provided to begin with?)
Just had a terrible experience with California Bicycle in LaJolla where I purchased a Stromer ST2S e-bike, and the experience with Stromer wasn’t much better. A big part of what is marketed about the ST2S is its “connectivity” via the system they call Omni. This allows an app to do things like remotely lock and unlock the bike (and check to see its lock status), change various performance settings, and locate it via GPS. After purchasing the bike I rode it ~8 miles home and immediately found that the bike had no connectivity to the Omni system. (My cell phone was doing fine.) So the same day I purchased the bike I called California Bicycle and they gave me the tech support # for Stromer, USA. I called them and – after some off/on efforts, removing the battery, etc. they confirmed that, indeed, I didn’t have connectivity in my home in Del Mar. I should wait until the next day and try connecting again. The next day I tried again. No connection. Stomer said in effect: “Well, looks like you don’t have this at your home.” Thus I need to ride someplace else to do anything with the app.
This has been the single worst customer experience at a bike shop that I have had in about 30 years of such experiences.
So… Even though the bike only had the 8 miles from their shop to my house, and one additional 12-mile trip, California Bicycle refused to take responsibility for the problem, refund the purchase price, and perhaps sell it again to someone who has connectivity. When pressed they came back with an offer to sell it on consignment for me – essentially as a used bike - with a 15% profit off the top. Really.
California Bicycle Inc is a US Bicycle Store based in San Diego, California. California Bicycle Inc is located at 7462 La Jolla Blvd, La Jolla, CA 92037, USA.
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