If there was another wood worker store of this caliber I would never set foot in this store again..
I asked the salesman once if he knew my ethnic background - He got all weird and said no, I decided not to torture him so I told him how everyone treats me every time I came in and I started to think it was my ethnic background - he said "sorry!" but wasn't concern and tried to change the subject.
Been going to this store for many years and every time I enter the store everyone and I mean everyone ignores me. I'll walk up to ask for help and they will slowly turn and walk in the other direction. Told my wife the strange treatment and she didn't believe me, until I took her with me once - she was astounded how everyone totally ignored me.
Good products but bad service.
First time visiting the store in several years. Waited for a few minutes for someone to ask if I needed help but nobody came. Two men at the counter shooting the breeze. Asked them for help and one of them reluctantly agreed. While he was supposed to be showing me to a product another customer asked him a question and he totally focused on the other customer and forgot I existed. Told them I would look elsewhere.
Edit: In the few months since initial review I have had good service and bad service. It seems to depend on who is working, what time of day it is, and how many staff members are on duty. Management should still spend some time analyzing the operation to ensure consistent quality of service.
Inside for over 20 minutes before anyone asked for help. When I explained what I was looking for, he said "look over there" with a wave of his hand. I couldn't believe the horrible response, and this wasn't some zit faced millennial teen. This was a grown man. I'm not looking for the world to be handed to me, but I wasn't sure what I was looking for in the store, I just had a problem, and saying "go over there" vaguely doesn't help.
I started to think that it was my ethic background because right after I walked in another gentleman walked in and they were all "Hi, Can I help you?"
Great Staff! Always ready to answer questions for all levels of Customer's experience. Paul stayed with me for about 20 minutes answering every question I had; even helped me find answers to questions I hadn't thought of!
Once I walked up to a salesman stacking clamps on a table and stood about 2 feet from him, waiting for him to ask me if he could help me, but he never acknowledged me. I walked away totally pissed.
Great customer service!
Rockler Woodworking And Hardware San Diego is a US Hardware Store based in San Diego, California. Rockler Woodworking And Hardware San Diego is located at 8199 Clairemont Mesa Blvd I, San Diego, CA 92111, USA.
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